Privacy Policy

Shantalla is committed to protecting personal data in line with the GDPR and Irish data protection law. The Irish Data Protection Commission is the national supervisory authority for the GDPR in Ireland, and individuals have rights including access, rectification, erasure, objection, and related rights under data protection law. (Data Protection Commission)

Who We Are

Shantalla is the data controller for the personal data collected through the Shantalla website and direct bookings.

Contact:

Email: info@shantallawestcork.ie

Phone: 086 387 2002

Address: Cousane Gap, Bantry, Co. Cork, Ireland. Eircode: P47 AX89

What Information We Collect

We may collect:

- name

- email address

- phone number

- billing details

- booking details

- guest communication

- IP address and website usage data

- payment status information from payment providers

We do not store full credit card details on our own systems.

How we collect Data

We collect data when you:

- make a booking

- send us an enquiry

- fill in a form

- subscribe to updates

- browse the website

- contact us by phone or email

Why We Use Your Data

We use personal data to:

- process bookings

- communicate with you about your stay

- take payment or manage refunds where applicable

- comply with legal obligations

- improve our website and services

- prevent fraud or misuse

Legal Bases for Processing

Depending on the situation, we process data because:

- it is necessary to perform a contract with you

- it is necessary to comply with a legal obligation

- it is in our legitimate interests to operate and improve our business

- you have given consent, where consent is required

Sharing Your Data

We may share personal data with:

- payment processors

- website and booking engine providers

- IT and hosting providers

- accountants or professional advisers

- booking platforms where relevant

- public authorities where required by law

We do not sell your personal data.

Data Retention

We keep personal data only for as long as necessary for booking administration, legal compliance, accounting, security, and record-keeping purposes.

Cookies and Tracking

Our website may use cookies and similar technologies. Under Irish/EU ePrivacy rules, non-essential cookies generally require consent before being placed on a user’s device. (Data Protection Commission)

For more information, please see our Cookie Policy.

Your Rights

You may have the right to:

- access your personal data

- correct inaccurate data

- request deletion of data

- restrict or object to certain processing

- withdraw consent where processing relies on consent

- lodge a complaint with the Data Protection Commission

Security

We take reasonable technical and organisational measures to protect personal data. The DPC recommends that organisations regularly audit the personal data they hold and the procedures they use to protect it. (Data Protection Commission)

International Transfers

If any of our service providers process data outside the EEA, we will seek to ensure appropriate safeguards are in place.

Contact

For privacy requests, contact: